Have you ever called a store or restaurant, only to be kept on hold forever? Maybe you called several times and heard the line was busy, or nobody picked up.
When these situations occur, you most likely give up on this location and move to another business. As such, you probably understand how critical a phone experience is to customers.
And yet, can you guarantee that your own business offers the quality of phone experience you’d like? Do calls go unanswered from your store, too?
Managing phones is often challenging for businesses. Fortunately, live answering services can resolve this issue.
Some businesses feel reluctant about hiring an external answering service. Before you turn them down, though, check out these five benefits of answering services!
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Live Answering Services Increase Customer Satisfaction
Establishing a human connection is vital for ensuring customer satisfaction. A 2019 survey found that 88% of consumers prefer to speak to live customer service agents.
When your customers reach these menus, they often have limited patience. Instead of navigating this menu, they’ll likely hang up.
Live answering services prevent this outcome. Working with these companies ensures your customers always speak to a real person!
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Answering Service Care Boosts Your Reputation
When consumers investigate a company, they often check online reviews. They want to ensure that a company has a positive customer service reputation before they select that business to meet their needs.
Never picking up the phone and constantly placing callers on hold is an excellent way to ruin your reputation. Instead, use a telephone answering service! These professionals help your customers have a positive call experience.
Before long, customers will likely leave positive reviews on review sites. They may also tell their friends and family about their positive experiences!
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Collecting Caller Information
Having contact information for a consumer is always an advantage for businesses. When you can answer more phone calls, you access more contact information.
Once again, live answering services help with this. Since they can answer all your calls, they can also collect more contact information. This access gives you a closer connection with more and more viable customers.
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Develop More Customer Loyalty
One of the fastest ways to make consumers loyal to your business is through positive experiences. Chances are, consumers trying your company have had negative experiences with other businesses.
If you can provide them with a pleasant change of pace, they’ll likely remain loyal to your business. Fortunately, several live answering services can provide this exchange. If you’re interested in this option, check it out in more detail!
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Stand Apart From Other Businesses
These days, businesses love utilizing robot menus. However, as you’ve seen, customers don’t share that enthusiasm. A live answering service can go a long way to setting your business apart from competitors!
Use Answering Services for Your Phone Calls
Using live answering services is an excellent advantage for businesses. If you were on the fence before, consider whether these benefits appeal to you.
If so, don’t hesitate! Take advantage of these services today.
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