As the name describes, QuickBooks not responding is a common QuickBooks error that arises when the QuickBooks is not opening or neither responding to the new commands. This situation generally arises when the user tries to access the QuickBooks company’s file.
Well, there can be many reasons due to why the problem arises. If you are also facing the QuickBooks not responding error, then we are here to help you. This post will provide you with complete information on how to resolve QuickBooks not responding error.
Why Does QuickBooks Not Responding Error Arise?
Below is the list of the possible reasons why the QuickBooks not responding error arises.
- QuickBooks desktop installation files are not downloaded completely in the system.
- The current name of QuickBooks company’s file name is too long.
- Damaged or corrupted QBWuser.ini.
- Program files are missing from the system.
- Weak or poor internet connection.
- When you have not downloaded the new PC’s windows update, then it can might cause many compatibility issues between QuickBooks and PC.
Signs & Symptoms of QuickBooks Not Responding Error
Let’s understand the signs and symptoms through which you can easily identify the QuickBooks not responding error.
- The keyboard and mouse are not responding to the new commands.
- Facing problems in opening the QuickBooks desktop application.
- PC is working slowly or hanging frequently.
- PC’s window suddenly shut down.
How to Resolve QuickBooks Not Responding Error?
Let’s look at the solutions that you can follow step by step to resolve the QuickBooks not responding error.
Solution 1. Rename the QBWUSER.INI file
At first, we recommend you to rename the QuickBooks user file (QBWUSER.INI) at the initial stage.
Here are the steps that you can carried on to rename the QBWUSER.INI file on your PC.
- At first, navigate to the location where the QBWUSER.ini file is saved. You may find this file by navigating to Users\ [Your user name]\ App Data\ Local\ Intuit\ QuickBooks [year]
- Thereon, right click on the QBWUSER.ini file and click on the “Rename” option.
- After that, add “.old” at the end of the name. Therefore, the file’s new name will end as “QBWUSER.ini.old.
- Similarly, add “.old” at the end of the Entitlementdatastore.ecml file.
- At this stage, if you can access the sample files but not the company file, then you have to move the file to another location.
- If you can easily access the company’s file from another location, it indicates that the previous folder was damaged or corrupted.
- Whereas, if you are still unable to access the company’s file, it means that the file is either damaged or corrupted.
- In that case, you must restore the previous backup file to replace the corrupted file.
Once you are done with the above steps, then examine whether the QuickBooks not responding problem has been eliminated or not. In case the error still exists, then jump to the next solution.
Solution 2. Run QuickBooks Install Diagnostic Tool
A QuickBooks install diagnostic tool is designed by Intuit to help users fix many QuickBooks errors.
Here are the steps that you can follow to eliminate the QuickBooks not responding error with the help of install diagnostic tool.
- At first, you have to download the QuickBooks Tool Hub on your PC.
- Thereon, double-click on the downloaded folder to open it and follow the on-screen instructions to complete the installation process.
- After that, accept the terms & conditions, and then click on the “Install” option to get the tool installed on your PC.
- Now, close all the background running applications and launch the QuickBooks tool hub on your PC.
- Thereon, select the “Program Installation Issues” tab and click on the “QuickBooks Install Diagnostic Tool” option.
- Now, this tool will perform a complete scanning of your PC. This scanning process will take around 20 to 30 minutes, depending on the performance speed of your PC.
- At last, once this process ends, then restart your device and launch the QuickBooks desktop application.
Now, examine if the QuickBooks not responding error has been eliminated or not. If you still face the error, jump to the next solution.
Solution 3. Use the QuickBooks Clean Install Tool
Here are the steps that you can follow to perform the clean install process of the QuickBooks desktop application.
- First of all, launch the QuickBooks tool hub on your PC.
- Now, on the left side of the screen, there will be a list of several options.
- Thereon, you have to click on the “Installation Issues” option.
- Under the installation issues window, click on the “Clean Install Tool” option.
- Thereon, a new pop-up window will appear on your screen.
- Here, you have to select the QuickBooks version along with the year, and click on the “Continue” option.
- Therefore, the clean installation process will commence on your screen.
- Once the installation is completed, then restart your PC and launch the QuickBooks desktop application.
After following the steps mentioned above, the QuickBooks not responding error will must be resolved.
Ending Note
We hope you find this blog well. In this post, we have tried our best to provide you with authentic and useful information on how you can resolve the QuickBooks not responding error. If you still face the problem even after following the above solutions, you can reach out to us through the chat box. You can also send us your query through mail at info@quickbooksupportnet.com. Our QuickBooks Enterprise Support experts with in-depth knowledge about QuickBooks are available 24*7 at the help desk to solve your queries.
Frequently Asked Questions (FAQs)
Why QuickBooks Not Open?
Ans. Every one knows QuickBooks is a Most popular software. When users try to open QuickBooks sometimes QuickBooks Not responding.
Author Bio – I am Joe Watson, a technician by profession who has spent several years studying and working with different technologies. I am a California, USA-based technician, and I am engaged in helping users with their technical struggles with my intuitive and useful blogs and articles. Most of my works are based on accounting applications, such as QuickBooks, QuickBooks Enterprise, Quicken, Sage ETC. In addition, I hold a great interest in exploring new technologies and I also Like to play football.